Refund policy

Pre-Workout Supplement Returns & Refunds Policy (UK)

Returns & Refunds

We want you to be confident ordering from us. Please read the information below carefully, as food supplements are subject to hygiene and safety regulations.

Your Right to Cancel (UK Customers)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

Once cancelled, you have a further 14 days to return the item.

Important:
This right does not apply to food supplements that have been opened, unsealed, or used, unless the product is faulty, damaged, or incorrect. This is due to hygiene and consumer safety regulations.

Eligibility for Returns

A return will only be accepted if:

  • The product is unused and unopened

  • The tamper seal is intact

  • The product is returned in its original packaging

  • Proof of purchase is provided

Opened or used pre-workout supplements cannot be returned or refunded, except where the product is faulty, damaged, or supplied incorrectly.

How to Request a Return

To request a return, please contact us at:

📧 [INSERT SUPPORT EMAIL – e.g. support@valorforgeproducts.com]

Please include:

  • Your order number

  • The reason for the return

  • Clear photos if the product is damaged or incorrect

Returns must be authorised before being sent back.
Unauthorised returns will not be accepted.

Return address:
📦 [INSERT RETURN ADDRESS]

Return Shipping Costs

  • Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect

  • Original shipping charges are non-refundable

We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If your product arrives:

  • Damaged

  • Faulty

  • Or incorrect

You must contact us within 48 hours of delivery so we can resolve the issue quickly.
We may request photos to assess the issue before arranging a replacement or refund.

This does not affect your statutory rights.

Non-Returnable Items

We do not accept returns for:

  • Opened or used food supplements

  • Products with broken or missing tamper seals

  • Sale or discounted items

  • Gift cards

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the refund.

If you have not received your refund within 15 business days of approval, please contact us at:

📧 [INSERT SUPPORT EMAIL]